Services

Our delivery approach is uniquely marked to appreciate the sovereignty of the people in the organisation as the final decision makers, leading both man and machine.

Process Design

A process defines how work is done. The purpose of process design is to ensure that processes perform to fulfill the purpose for which they exist. A common reference to process design is the concepts of process effectiveness and efficiency. Simply put, an organisation seeks to ensure processes meet the desires expectations (effectiveness) and that the expectations are met in the most economic and optimal fashion (efficiency). At Lighthouse, we design processes for the future! We apply a cohesive framework to ensure responsiveness, compliance, agility and adoptable processes through our design model. We also fully comprehend the challenges that organisations experience in ensuring adoption of new processes – hence we design processes that support efficient operating models and organisational designs. Our unique offering in process design lies in the agility of our operating model to factor efficient process design before and after the digitization and automation in the management of information and processes. Thus, we see process design as a component that can be fitted and retrofitted into holistic capability design.

Operational Risk Management

We provide innovative solutions to managing operational risks within an organisation’s Operations. We apply standards, best practices and a simplified yet comprehensive approach to developing risk frameworks that are tailor made for the business. We also equip organisations with the needed insight and methods to manage operational risks effectively. Our team possesses the correct skills to not only perform the tasks of operational risk management but are also adequately conversant on the current issues, trends and regulatory landscape within which businesses operate.

Training and People Development

Our ethos echoes a strong sentiment on developing people as leaders of all organisational aspects. We offer flexible training programs that are designed to focus on the right audiences and the right environments. Our training is focused on empowering people to lead where they find themselves and to manage process execution in an agile and sustainable fashion.

Operational Excellence

At Lighthouse BPM, we believe that an organisation is successful when it is able and empowered to consistently achieve the set objectives. In achieving great performance, a business must deploy a combination of principles, tools, methods and policies that support seamless execution of strategy. We partner with organisations to craft business strategies and help them to execute these efficiently. Operational Excellence encompasses methods and tools for Continuous Improvement and has great influence over improving organisational elements such as operating models, processes and organisational design.

Standard Operating Procedures

We help organisations by documenting their Standard Operating Procedures (SOPs) to help them manage the quality of routine work.

Business Architecture

The Business Architecture blueprint should be seen as a strategic planning blueprint. Indeed, the blueprint exposes the elements of strategic planning. Our experience in Process Management has afforded us great insight into Business Architecture design. We see process architecture development as the conception of any Business Architecture design. Business Architecture design portrays the interactive components that help design an efficiently operating organisation in how it manages information, capabilities, products, processes and other elements. The Business Architecture blueprint provides a link between the organisation’s business model, the enterprise strategy and business functionalities. The value of Business Architecture lies in the organisation’s ability to craft sustainable and effective business strategies. The blueprint yields no value when produced without the conscientisation and comprehension of how the elements portrayed by the architecture ought to be assembled, aligned and infused together so that the organisation may reach and sustain the perceived successes. At Lighthouse BPM, we help by facilitating the planning and journey to the attainment of the envisaged successes through the architectures we craft.